Welcome to this week’s Premier Business Operations newsletter…

By now as a business owner, you should have implemented the necessary course corrections to your business strategy to address shortfalls in the 2010 bottom line…  if not, what are you waiting for?  Rest assured your competitors have already done so.  Remember, the longer you wait to take action, the deeper hole you will find yourself standing in.  Before I dive into this week’s newsletter, I just wanted to remind readers that previous editions can be found online at our blog or alternatively by going to the Premier Business Operations website.  I also wanted to thank everyone that has gone to our Facebook page and become a fan of Premier Business Operations.

This week’s newsletter topic was inspired by 2 events that occurred within the past week, both relating to the importance of customer service. (more…)